Refund policy

Made-to-Order Items Because every piece is made to order specifically for you, we are unable to accept returns or exchanges for reasons of personal preference (e.g. changed your mind, ordered the wrong size).

Personalized / Custom Items Necklaces, pendants, or other items that include a custom name, initial, birthstone, or engraving are final sale and cannot be returned, exchanged, or refunded, except in the case of a manufacturing defect or an error made by Lumvin Gold (e.g. incorrect spelling due to our mistake).

Damaged or Defective Items If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with your order number and photos of the issue. We will offer a replacement, repair, or refund at no additional cost to you.

Non-Personalized Items For standard (non-customized) items, we accept returns within 14 days of delivery, provided the item is unused, unworn, and in its original packaging. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refund Processing Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Before Production Starts You may cancel or modify your order within 1 hours of purchase, free of charge, by contacting us with your order number.

After Production Has Started Because personalized items go into production shortly after ordering, we are unable to cancel or modify orders once production has begun. This includes changes to engraving text, chain length, or metal color.

Non-Personalized Items Orders for non-customized items may be cancelled any time before they have shipped. Once an order has shipped, our standard Refund Policy applies.

How to Request a Cancellation Email us as soon as possible with your order number. We process cancellation requests in the order they are received and cannot guarantee cancellation if production has already begun.